Frequently Asked Questions

Orders

How do I contact customer care?

Email support@insmia.com or call +1 (309) 550-2360. We aim to reply within 2 hours, 7 days a week.

Can I change or cancel my order?

Contact us as soon as possible after placing the order. Once an order has entered fulfillment, changes may no longer be available.

Shipping

Where do you ship?

Insmia currently focuses on U.S. orders. Free U.S. shipping is available on orders of $75 or more.

Will I receive tracking?

Yes. Tracking details are sent after the order ships.

Returns

What is the return window?

Eligible items may be returned within 30 days. Please review our Refund Policy before sending anything back.

Do I send returns to the company address?

No. Please contact support first. Return instructions can vary by item and fulfillment path.