Shipping policy

Last updated: 2026-09-03

Where We Ship

We currently ship to the following destinations:

48 contiguous United States
Hawaii, Alaska
U.S. Virgin Islands, Puerto Rico, Guam
U.S. Military / APO / FPO addresses

We do not currently ship internationally.

Free Shipping

Free standard shipping on orders $60+ within the 48 contiguous states.

Shipping Options & Rates

Standard — FREE on orders $60+, $5 for orders under $60

Delivery Time

Colors and sizes in stock at our U.S. warehouses (marked FAST SHIP on our site) arrive within 3-5 business days of shipment. Colors and sizes in stock at our overseas warehouse typically arrive within 10-20 business days of shipment. Made-to-order colors and sizes are made for you after you order and ship from overseas, arriving within 10-20 business days of shipment. Each product page shows the estimated delivery date for the color and size you choose.

Order Processing

In-stock items are shipped within 2 business days and made-to-order items within 7 business days after the order is placed (Monday-Friday, excluding U.S. federal holidays).

Orders placed on weekends or U.S. federal holidays are processed on the next business day.

We do not ship on:

New Year's Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
Christmas Day

Tracking Your Order

Once your order ships, you will receive a shipment confirmation email with your tracking number. You can also track your order:

In your INSMIA account
Via the tracking link in your shipment email
By contacting support@insmia.com

Please allow 1-2 business days for tracking information to update after the shipment notification.

Address Accuracy

Please double-check your shipping address before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If your billing and shipping addresses differ, your order may be subject to additional verification, which can delay shipping.

Once an order is processed or shipped, the shipping address cannot be changed. If you need to update an address before shipment, contact support@insmia.com immediately.

Lost or Damaged Packages

If your package is marked delivered but you have not received it:

Wait 24-48 hours (delivery scans sometimes precede actual delivery)
Check with neighbors and household members
Contact the carrier named in your shipment confirmation email
Contact us at support@insmia.com within 7 days

We will work with the carrier to investigate and provide a replacement or refund as applicable.

If your package arrives damaged or with damaged contents, please contact us within 7 days with photos.

Holiday Season Shipping

During peak seasons (Black Friday / Cyber Monday / December holidays), processing and delivery times may be extended due to higher order volume. We recommend ordering early for time-sensitive gifts.

Customs & Duties

Not applicable — we currently ship to U.S. destinations only.

Carriers

We work with a range of carriers. The one used for your order depends on your delivery address and which warehouse the item ships from. Carriers we currently use include USPS, UPS, FedEx, DHL eCommerce, UniUni, SpeedX and SwiftX.

Your shipment confirmation email always names the carrier for your order and includes a direct tracking link. Please use that link — searching your tracking number on a different carrier's website will not return results.